Comments on: Photocrati – Photography WordPress Themes http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/ Tue, 10 Jan 2012 20:05:31 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Ron Lussier http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/#comment-16864 Ron Lussier Thu, 10 Mar 2011 03:15:05 +0000 http://www.themelab.com/?p=912#comment-16864 There is a Photocrati User's Group for help with installations and customizations at: http://groups.google.com/group/photocrati There is a Photocrati User’s Group for help with installations and customizations at:
http://groups.google.com/group/photocrati

]]> By: Ruby http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/#comment-15761 Ruby Tue, 19 Oct 2010 04:23:22 +0000 http://www.themelab.com/?p=912#comment-15761 Thanks for the info about Photocrati's theme, and contact. I am seriously thinking of switching to Photocrati, but I am wondering if there are other options for photographers like me. Would appreciate if anyone can share any info - reviews, instructions (how-to), or direct me to one. Thanks! Thanks for the info about Photocrati’s theme, and contact. I am seriously thinking of switching to Photocrati, but I am wondering if there are other options for photographers like me. Would appreciate if anyone can share any info – reviews, instructions (how-to), or direct me to one. Thanks!

]]> By: Erick @ Photocrati http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/#comment-15666 Erick @ Photocrati Fri, 01 Oct 2010 23:17:22 +0000 http://www.themelab.com/?p=912#comment-15666 Hey all, Erick from Photocrati. Hi Faldur! Sorry to hear about the response time experience you've had. Not sure what happened in your case. Our goal is to respond to all queries in the member area and forum within 90 minutes during normal business hours M-F. On weekends, it can be longer, and for advanced customization - outside the normal scope of the use of our themes - you may wait a couple days since we place those lower on the priority scale. I will say we've also gone through growing pains. We've had sharp spikes in use, and depending on volume, there have been periods where it's hard to keep up with incoming questions. I hope your future responses come faster. - Separate from that, I also wanted to let people know that we've just upgraded to Photocrati 3.0. All customers get free lifetime upgrades, and you can upgrade using one-click upgrade from your dashboard. Here's a bit more information: http://www.photocrati.com/announcing-the-release-of-photocrati-30-and-photocrati-gallery/ Thanks and best, Erick Hey all,

Erick from Photocrati. Hi Faldur! Sorry to hear about the response time experience you’ve had. Not sure what happened in your case.

Our goal is to respond to all queries in the member area and forum within 90 minutes during normal business hours M-F. On weekends, it can be longer, and for advanced customization – outside the normal scope of the use of our themes – you may wait a couple days since we place those lower on the priority scale.

I will say we’ve also gone through growing pains. We’ve had sharp spikes in use, and depending on volume, there have been periods where it’s hard to keep up with incoming questions.

I hope your future responses come faster.

-
Separate from that, I also wanted to let people know that we’ve just upgraded to Photocrati 3.0. All customers get free lifetime upgrades, and you can upgrade using one-click upgrade from your dashboard. Here’s a bit more information:

http://www.photocrati.com/announcing-the-release-of-photocrati-30-and-photocrati-gallery/

Thanks and best,
Erick

]]> By: faldur http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/#comment-13640 faldur Fri, 26 Feb 2010 18:16:40 +0000 http://www.themelab.com/?p=912#comment-13640 I have enjoyed the product, but customer service time seems awfully slow. For every problem/upgrade or such you have as much as 2 days wait. Better support would make it a much better product. I have enjoyed the product, but customer service time seems awfully slow. For every problem/upgrade or such you have as much as 2 days wait.

Better support would make it a much better product.

]]> By: Erick @ Photocrati http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/#comment-11532 Erick @ Photocrati Mon, 11 Jan 2010 17:51:26 +0000 http://www.themelab.com/?p=912#comment-11532 Leland, thanks for keeping us posted! Adrian, thanks for giving our themes a try! The issue you're having is that your credit card has not yet approved payment. That just happens sometimes. Once payment is approved, you'll receive an automatic email with a download payment. We know people generally buy themes at a moment when they're ready to use them, so one of WordPress gurus / tech support folks has already replied to the email you sent and attached a copy of the theme so you can get started. If you have other questions, feel free to respond to her directly or send us a message at support@photocrati.com. You can also email me directly at editor@photocrati.com. Thanks, Adrian! Leland, thanks for keeping us posted!

Adrian, thanks for giving our themes a try! The issue you’re having is that your credit card has not yet approved payment. That just happens sometimes. Once payment is approved, you’ll receive an automatic email with a download payment. We know people generally buy themes at a moment when they’re ready to use them, so one of WordPress gurus / tech support folks has already replied to the email you sent and attached a copy of the theme so you can get started.

If you have other questions, feel free to respond to her directly or send us a message at support@photocrati.com.

You can also email me directly at editor@photocrati.com.

Thanks, Adrian!

]]> By: Leland http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/#comment-11531 Leland Mon, 11 Jan 2010 17:40:41 +0000 http://www.themelab.com/?p=912#comment-11531 Adrian, just sent Erick from Photocrati an email about it. Have you sent an email to support@photocrati.com? Adrian, just sent Erick from Photocrati an email about it. Have you sent an email to support@photocrati.com?

]]> By: Adrian Campbell-Howard http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/#comment-11530 Adrian Campbell-Howard Mon, 11 Jan 2010 17:26:00 +0000 http://www.themelab.com/?p=912#comment-11530 Paid for a photocrati theme earlier today but still waiting for the download link. My username and password won't let me into the forum (which it should) - how long does it normally take to get the download link? Paid for a photocrati theme earlier today but still waiting for the download link. My username and password won’t let me into the forum (which it should) – how long does it normally take to get the download link?

]]> By: Erick @ Photocrati http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/#comment-9178 Erick @ Photocrati Mon, 16 Nov 2009 03:24:23 +0000 http://www.themelab.com/?p=912#comment-9178 Hi Jody, This is Erick from Photocrati. Leland kindly informed me of your question. Our system seems to be saying that username is already taken. If you are using JodyFrost, I can only assume you've registered previously for the blog? We'd like to help you get this sorted. If you email Photocrati's support email (support@photocrati.com), I'll see your email come in, and I or one of our other WordPress guru's can get you set up. Our apologies for the confusion. Leland, thanks for going out of your way to send me an email. It underscores what a great guy you are. Best, Erick Hi Jody,

This is Erick from Photocrati. Leland kindly informed me of your question. Our system seems to be saying that username is already taken. If you are using JodyFrost, I can only assume you’ve registered previously for the blog?

We’d like to help you get this sorted. If you email Photocrati’s support email (support@photocrati.com), I’ll see your email come in, and I or one of our other WordPress guru’s can get you set up. Our apologies for the confusion.

Leland, thanks for going out of your way to send me an email. It underscores what a great guy you are. Best,

Erick

]]> By: Leland http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/#comment-9176 Leland Mon, 16 Nov 2009 02:18:17 +0000 http://www.themelab.com/?p=912#comment-9176 @jodyfrost: Not really sure, I just emailed Erick to let him know about your problem. You might also want to email their support (address at the bottom of <a href="http://www.photocrati.com/photography-wordpress-themes/" rel="nofollow">this page</a>). @jodyfrost: Not really sure, I just emailed Erick to let him know about your problem. You might also want to email their support (address at the bottom of this page).

]]> By: jodyfrost http://www.themelab.com/2009/09/01/photocrati-photography-wordpress-themes/#comment-9175 jodyfrost Mon, 16 Nov 2009 02:05:19 +0000 http://www.themelab.com/?p=912#comment-9175 Trying to buy "Emulsion" web design template but my username password keeps getting bumped with "someone else using that name.." or some such. Anyone else having problems? Trying to buy “Emulsion” web design template but my username password keeps getting bumped with “someone else using that name..” or some such. Anyone else having problems?

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